Security Policy

Article 1: Purpose of Information Collection

The collection of data on the website bioplas.vn includes: Full name, phone number, delivery address, and customer email. This is the mandatory information that bioplas.vn requires customers to provide when registering for services. This allows bioplas.vn to contact and confirm orders to ensure the best interests of the customers.

Article 2: Scope of Information

Use The website bioplas.vn uses the information provided by customers to:

  • Execute payment processes and order shipping.
  • Provide consultancy and answer customer inquiries upon request.
  • Provide service-related information if requested by the customer.
  • Support customers using our services: Sending emails regarding purchasing procedures, customer care, warranty information, and other requested content.
  • We do not use customers’ personal information for any purposes other than confirmation and communication related to transactions at bioplas.vn.

Article 3: Information Storage Period

Customer personal data will be stored until a cancellation request is made by the customer via the hotline at 0933.594.668 or email at info@bioplas.vn. In all other cases, personal information will be kept confidential on the servers of bioplas.vn.

Article 4: Individuals or Organizations with Access to Information

  • Bioplas Joint Stock Company and relevant departments involved in supporting and fulfilling contracts with customers.
  • Legal requirements: The Company is responsible for cooperating and providing customer personal information upon request from judicial authorities, including the Procuracy, courts, and investigative police agencies regarding any legal violations by the customer. Beyond this, no one has the right to infringe upon the customer’s personal information.

Article 5: Address of the Unit Collecting and Managing Personal Information BIOPLAS JOINT STOCK COMPANY

  • Business Registration Certificate No: 1101918415, issued by the Department of Planning and Investment of Long An Province on May 28, 2019.
  • Headquarters: Street No. 3, Lien Hung Industrial Cluster, Binh Tien 2 Hamlet, Duc Hoa Ha Commune, Duc Hoa District, Long An Province, Vietnam.
  • Representative Office: 72 C18 Street, Ward 12, Tan Binh District, Ho Chi Minh City.
  • Phone: 0933.594.668
  • Email: info@bioplas.vn

Article 6: Methods for Users to Access and Edit

Their Personal Data Customers have the right to check, update, adjust, or cancel their personal information by requesting the website administration of bioplas.vn to do so via hotline 0933.594.668 or email info@bioplas.vn. Customers have the right to submit complaints regarding the disclosure of personal information to third parties to the website Administration. Upon receiving such feedback, bioplas.vn will verify the information, provide an explanation, and guide the customer on how to restore and secure their information. If necessary, the company will involve competent authorities.

Article 7: Commitment to Personal Information

Confidentiality Personal information on bioplas.vn is strictly confidential according to our personal information protection policy. The collection and use of each customer’s information are only performed with that customer’s consent, except where otherwise provided by law.

  • We do not use, transfer, provide, or disclose customer personal information to any third party without the customer’s permission.
  • In the event that the information server is attacked by hackers leading to the loss of personal data, Bioplas Joint Stock Company will be responsible for notifying the investigating authorities promptly and informing the customers.
  • The Management of Bioplas Joint Stock Company requires individuals to provide all relevant personal information such as: Full name, contact address, email, phone number, etc., and take legal responsibility for the accuracy of that information.
  • The Management shall not be held responsible for, nor resolve any complaints related to, the interests of a customer if it is determined that the initial personal information provided was inaccurate.

Article 8: Mechanism for Receiving and Resolving Complaints Regarding Misuse of Personal Information

When a customer discovers that their personal information is being used for the wrong purpose or scope, they have the right to call the hotline 0933.594.668 or email info@bioplas.vn with relevant information and evidence. We commit to responding immediately within 24 hours to agree on a resolution with the user. Bioplas Joint Stock Company is not responsible for resolving complaints if the initial information provided during the purchase was inaccurate.

Article 9: Policy Changes

When a dispute or complaint arises, Bioplas Joint Stock Company encourages negotiation and mediation between parties to reach a consensus. If a resolution is beyond the capacity or jurisdiction of the Company, the parties will be requested to bring the case to the competent state authorities in accordance with the law. Bioplas Joint Stock Company respects and seriously implements legal regulations on protecting customer rights.

Sincerely thank you !